Our tech support team offers a wide range of services including remote desktop management, application operation support, and network support along with level 0, level 1 and level 2 services.

The advancements in technology have resulted in consumers demanding more from companies. As most of the enterprises focus on systems that deliver value, it makes sense to have a robust technical support system. The advantage of adopting this model is to reduce costs, engage the customers better and improve the bottom line for companies

Sevenphoenix offers Technical Support Services that operates on 24*7*365 delivery model for clients ‘mission critical IT infrastructure support’. The services are categorized into four comprehensive suites: server and storage, networking, applications and desktop. These cross-functional services also embed security services, (Tools and Application) services and service desk.

With our extensive and intensive experience in providing a range of BPO services, we are abreast with the latest changes in the technological ecosystem. Our service offerings enable and empower your business to offer visible improvements.

Sevenphoenix BPO offers Level 1, 2 and 3 services in the following areas:

  • Desktop Management
  • Threat Management (Security)
  • Server Management
  • Firewall Installations
  • Sonicwall (Tunneling, Public, Port)
  • Cloud Management
  • Devices and peripherals

Sevenphoenix technical support services offers a One-Stop-Shop by offering all technical support under one roof. We ensure to provide a staggering 97% resolution rate.