LIVE CHAT - The Digital Transformation in Customer Service
In a world that’s increasingly digital, that means choosing customer support solutions that span multiple digital channels, so you can deliver consistent—and consistently outstanding—support wherever your customers want it. Businesses with efficient, integrated systems that bridge the digital customer service gap will stand out from the competition, and earn higher customer satisfaction and retention rates.
Supercharge your CX. Digital channels boost customer satisfaction from 13%–65%. Good CX pays off: every 10% increase in customer satisfaction leads to a 2%-3% increase in revenue.
Cut costs; boost productivity. Digital messaging is up to 3x more efficient than voice. Using a multichannel solution also maximizes efficiencies through UX optimization. Plus: chatbots boost efficiency rates even further by handling frequent inquiries.
Grow revenue. Connect with consumers in the space where they spend their time: the digital space. Offering access to digital service during the customer journey will help finalize purchase decisions – and increase retention rates.
According to Forrester, 78% of US online consumers prefer to get answers via a company’s website vs. telephone or email. What's more, messaging has been the fastest-growing online behavior over the past five years, even outstripping social networks, and is on track to total 2.5 billion users by 2018.
This trend towards preferring online chat and virtual agents is growing rapidly, according to research from Forrester: From 2012 to 2015, the number of people using online or mobile chat for customer service grew 51% and usage of virtual agents grew 86%.
Sevenphoenix technical support services give you the required peace of mind by offering all technical support under one roof. Our Technical support team boasts of a staggering 97% resolution rate.
